No decision delays in claims
Every step of your claim is handled quickly with a 100% paperless experience
About Us
Who We Are
KIWI General Insurance Limited is a registered general insurance company under the Insurance Regulatory and Development Authority of India (IRDAI). We act as a fiduciary and custodian of our policyholders' funds, carrying the vital responsibility of protecting and enhancing long-term value for everyone who trusts us with their security. We believe that a successful business is fundamentally built upon a strong reputation and unwavering integrity.
Our Mission & Values
We are deeply committed to conducting our business with the highest standards of ethics, compliance, fairness, honesty, and corporate governance.
- Customer-Centricity: The equitable, honest, and fair treatment of all prospects and policyholders is deeply ingrained in our corporate culture. We pay special attention to addressing the needs of vulnerable groups and individuals with disabilities.
- Zero Tolerance for Unfair Practices: We maintain a strict zero-tolerance approach towards mis-selling , fraud, and any market misconduct to ensure our policyholders' interests are protected at every stage of the insurance lifecycle.
- Empowered Workplace: We are committed to fair employment and equal opportunity. We fiercely protect the right of all our people to work with dignity in a safe, secure environment that is completely free from discrimination, retaliation, and harassment.
What We Do
We offer a comprehensive suite of general insurance products, catering to both retail and group needs, including health insurance, personal accident policies, and travel insurance.
- Seamless Servicing: To ensure an effortless experience, we provide technology-enabled servicing platforms for seamless customer interaction.
- Efficient Claims: We boast a robust in-house claim servicing setup for our Retail and Group Health policies, alongside trusted Third-Party Administrator (TPA) partnerships for our corporate group clients.
- Healthcare Access: We facilitate nationwide cashless access and faster claims through a carefully vetted network of empanelled hospitals and healthcare providers, ensuring affordability across different population segments.
Our Core Values
The fundamental principles that drive KIWI General Insurance Limited to serve you with excellence and trust.
No confusing insurance talk
Short and simple coverage summaries for easy purchase and quick claims
No frustrating calling queues
One simple app to manage your policy and claim from wherever you are
Our Commitments to You
Delivering robust protection, seamless digital experiences, and reliable support at every step of your journey.
No decision delays in claims
Every step of your claim is handled quickly with a 100% paperless experience
No confusing insurance talk
Short and simple coverage summaries for easy purchase and quick claims
No frustrating calling queues
One simple app to manage your policy and claim from wherever you are
Frequently Asked Questions
We have established various channels to receive and deal with grievances, including our toll-free Customer Care Centre, branch offices, email, and our website. For a grievance or complaint that is not resolved within 3 working days, it should be endeavored to resolve it within 2 weeks of its receipt